Shipping Policy – ​​Dilya's Art

Last updated: February 21, 2025

At Dilya Art , we work with suppliers to offer you a wide range of products delivered directly to your home. Our store is hosted on Shopify , which allows us to offer secure order management and optimized tracking.

Please read our shipping policy carefully before finalizing your purchase.

____________________

1. Processing and Shipping of Orders

  • Products ordered from Dilya's Art are shipped directly from our suppliers, including Printful and Printify .
  • Processing time varies by product and supplier, typically between 2-7 business days (excluding weekends and holidays).
  • Once shipped, you will receive a confirmation email with a tracking number to track your package in real time.

2. Delivery Areas

We offer international delivery through our suppliers.

  • France & Europe : Standard and express delivery available.
  • International : Delivery times and costs vary depending on destination and supplier.

Exceptions :

  • We do not ship to certain countries with specific embargoes or customs restrictions (e.g. North Korea, Iran, etc.).
  • Deliveries are possible to PO boxes , unless otherwise indicated in certain cases related to carriers or specific countries.

3. Delivery Times and Costs

Delivery of products purchased on our online store is carried out by our production and shipping providers, such as Printful and Printify , as well as by third-party carriers depending on the destination. Delivery costs are calculated at checkout and vary depending on the chosen delivery method, the customer's location, and the weight and dimensions of the products.

3.1. Metropolitan France

  • Standard delivery :
    Estimated price : €3.69 - €4.75 for a T-shirt
    Estimated delivery time : 4-7 business days
  • Express delivery :
    Estimated price : €7 - €10
    Estimated delivery time : 1-3 business days

3.2. Europe

  • Standard delivery :
    Estimated price : €4.79 - $4.75 (around €4.30) for a T-shirt
    Estimated delivery time : 5-10 working days
  • Express delivery :
    Estimated price : Varies depending on the carrier
    Estimated delivery time : 2-5 business days

3.3. International (example: USA, Canada, Australia)

  • Standard delivery :
    Estimated price : €11.99 - €10.30 for a T-shirt
    Estimated delivery time : 10-15 working days
  • Express delivery :
    Estimated price : Varies depending on the carrier
    Estimated delivery time : 5-7 working days

3.4. Additional information

  • Product Availability : All products are made to order, which may result in additional delay before shipment. In the event of product unavailability or production delays, the customer will be notified as soon as possible and will be given a choice of replacement options.
  • Returns and exchanges : Returns or exchange requests are subject to the conditions stipulated in our return policy, and return costs are the responsibility of the customer except in the case of defective products.

Conclusion

The shipping cost and delivery time information above is an estimate. For accurate, real-time rates and delivery times, we recommend that you check the policies of our providers, such as Printful and other providers listed on the site, directly or check the updated information on our site when finalizing your order. This will allow you to have accurate data based on your location and the shipping method selected. We thank you for your understanding and trust.

4. Order Tracking

  • Each order receives a tracking number , which is sent via email after shipment.
  • You can track your order via the corresponding carrier's website (the link will be provided to you in the shipping confirmation email).

If you have any problems with tracking, please contact us via our contact form or by email at dilya.art.serviceclient@gmail.com .

5. Shipment by Suppliers and Delays

As our products are shipped by different suppliers, you may receive your items separately if your order contains multiple products.

Dilya's Art cannot be held responsible for delays caused by:

  • Logistical disruptions or strikes.
  • Processing times vary depending on the supplier.
  • Customs checks (outside the European Union).
  • An incorrect shipping address provided by the customer.

6. Customs Duties and Taxes

For orders shipped outside the EU, customs fees or local taxes may apply. These fees are the responsibility of the customer and must be paid upon receipt of the package. We recommend that you check the regulations in force in your country before placing an order.

7. Incorrect Address or Unclaimed Package

  • If the address provided is incorrect and the package is returned to the supplier, reshipping charges may apply.
  • If a package is marked as "delivered" but you have not received it, please contact the relevant carrier first.
  • For any unclaimed package returned to the supplier, we can offer reshipment at your expense or a partial refund (excluding shipping costs).

8. Cancellation and Modification of Orders

  • Once the order has been processed by the supplier, no modifications or cancellations will be possible.
  • For any requests, please contact us as soon as possible after your purchase via our contact form or by email.

9. Contact and Assistance

For any questions or problems related to delivery, our customer service is available:
📧 Email : dilya.art.serviceclient@gmail.com
📋 Contact form : Link to the form

We do our utmost to respond to you as quickly as possible.