Contact Policy & Legal Information – Dilya's Art
Last updated: February 21, 2025
Welcome to Dilya's Art . We place great importance on transparency and security in our interactions with our customers. This page contains our official contact information , as well as the legal information required for our business.
📌 Please read this policy carefully before attempting to contact or interact with our company.
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1. General Company Information
🔹 Company Name : Dilya Art
🔹 Legal status : Individual Entrepreneur
🔹 SIRET number : 90434027000027
🔹 Intra-Community VAT: VAT exemption
🔹 Domiciliation address: 12 Rue Sylvain Vigneras, Garches, 92380
🔹 Country of registration: France
📌 Attention : The address mentioned is a private residence . It is only used for administrative and legal purposes. No physical interaction is allowed.
2. Official Contact Details & Customer Service
📧 Contact email : dilya.officiel@gmail.com
📋 Contact form : Link to the form
🌐 Website : Shopify website link
📅 Response times : Monday to Friday from 10 a.m. to 6 p.m.
⚠ We do not offer any phone or in-person support.
3. Physical Address – Private Residence & Visit Prohibition 🚫
Our company is registered at an address located in a private residence. Therefore, we wish to clarify that access to this address is strictly reserved for administrative purposes and is in no way intended to receive visitors for commercial or other reasons.
🚫 It is strictly forbidden to come on site for:
- ❌ Request assistance or obtain information in person.
- ❌ Collect an order or make a product return.
- ❌ Drop off a letter, a package or any other shipment.
- ❌ Carry out any other in-person interaction.
🚪 No physical visits allowed
Due to the private nature of this address, we do not have a physical store and there is no collection point for orders . All interactions must be done by email , contact form , or through our website's online communication channels.
⚠️ Possible legal sanctions
Any attempt at unauthorized access to our private residence may result in legal action, including but not limited to prosecution for trespassing or harassment. We therefore ask that you strictly adhere to this no-visitor policy to ensure everyone's safety and avoid any unwanted legal consequences.
We appreciate your understanding and respect for this privacy and security policy.
4. Legal Consequences of Unauthorized Visits
Any attempt to visit our registration site, which is a private residence, without authorization will be considered a violation of the law and may result in serious legal consequences.
📜 Potential Legal Sanctions:
- Violation of domicile (Article 226-4 of the Penal Code) : This offense can result in up to 1 year in prison and a fine of €15,000 .
- Intrusion into a secure private residence (Article 332-4 of the Internal Security Code) : This intrusion can result in a fine of up to €3,750 .
- Repeated harassment or insistence (Article 222-33-2-2 of the Penal Code) : In the event of harassment by repeated visits, penalties of up to 1 year in prison and a fine of €15,000 may be applied.
- Violation of privacy (Article 226-1 of the Penal Code) : Any violation of privacy may result in up to 1 year in prison and a fine of €45,000 .
🚨 Reporting to the Authorities:
Any suspicious behavior, illegal access or attempted intrusion will be immediately reported to the relevant authorities. We also reserve the right to file complaints for any violation of these rules, in order to protect the security of our company and its managers.
5. What to Do in Case of Need?
If you have a question, problem or request regarding our services, here are the only solutions available to obtain effective assistance:
✅ Contact Solutions:
- Use our online contact form : Our form is designed to handle your requests quickly and efficiently. You will find a space to specify your request.
- Write to us by email : You can contact us directly at the following address: dilya.art.serviceclient@gmail.com . We will do our best to respond as soon as possible.
- Check our FAQ : Before contacting us, consider checking our FAQ. Your question may already have a detailed answer that will save you time.
✅ Order Tracking:
You can track the status of your order directly online using the tracking link sent after shipment. This link will allow you to track the progress of your package in real time.
⛔ Important: Visits to the Site are Prohibited:
No on-site assistance will be provided. Showing up at our address will only delay the resolution of your issue. As our company does not have a physical location, any in-person interaction is unnecessary and not permitted.
6. Important Summary
✅ Important Reminders:
- Official Contact Information : All information needed to contact us is provided above. Use only authorized communication channels (email or contact form).
- Response to requests : We respond exclusively by email or via the online contact form .
❌ What is Prohibited:
- No visits allowed at our address. Any attempt to visit in person will be ignored and may result in legal sanctions.
- No physical pick-up point . All orders are processed and shipped online, with no possibility of on-site pick-up.
🚨 Consequences in Case of Violation:
Any violation of the rules of unauthorized visits will be immediately reported to the competent authorities.
💡 Why These Measures?
These rules are in place to ensure a fast, safe and lawful service. We thank you for following these guidelines to ensure a professional and efficient customer experience.
7. Other Information
📞 - By phone
As a sole proprietor, I am only available by email. I strive to respond to each request within 24 to 48 hours. Your understanding and patience are greatly appreciated, and I guarantee careful and personalized follow-up for each request.
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